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Travel updates and alerts

The welfare of our customers is the first priority of everyone at Explore.

We operate our trips in accordance with advice issued by the Foreign & Commonwealth Office (FCO); we closely monitor the FCO’s travel warnings and advice related to travel for all destinations in our programme.

Any decision we take as to whether to whether to operate a trip, cancel or make any changes to it will always be in the interest of our customers’ safety and security.

We strongly recommend that you check the FCO website for up-to-date travel information about the country you’re planning to visit, both before booking and again before you leave for your trip. You can also sign up for the FCO’s handy alert-service so that you don’t miss any updates.

If you have any further concerns or queries about a destination you’re travelling to, or planning to visit, please contact us on 01252 883 959.

Recent updates

Ethiopia - unrest in Oromia region

Updated: 13 November 2019

We have been closely monitoring the developments in Ethiopia’s Oromia region over the past few weeks, and have so far taken the decision to reroute 4 trips, including the 17 November departure.

On 31 October, the British Foreign Advice removed advice about these protests, however, our local team in Ethiopia, including tour leaders, are not confident the unrest is completely over as the situation locally remains very tense and unpredictable. Please rest assured we’re monitoring the situation and any decisions taken are in our customers' best interests.


Lebanon protests

Updated: 4 November 2019

We have been monitoring the developments in Lebanon very closely and during this period have cancelled four departures. As of 4 November, we can confirm the roadblocks have resumed throughout the country. So far these demonstrations continue to be calm and peaceful and the purpose of these continuing demonstrations is to add pressure to the government to ensure they move forward with the reforms since the Prime Minister’s resignation on 29 October.
 
Based on the current situation, British Foreign Office advice and the news updates, we resumed all trips in Lebanon from 2 November and departures continue as planned.
 
Our customers' safety or security is our priority and at this time we’re confident that customers can visit Lebanon safely, however, trips may be subject to last minute changes, re-routing and possibly longer drives. Explore are working in very close contact with the local team and are involved in all decisions surrounding itinerary changes. Please rest assured that Explore will continue to monitor closely and in the event we need to make any further changes or cancellations our Customers Service Team will contact customers directly.


BA strikes

Updated:  24 August 2019

We are aware of British Airways’ planned strikes in September and are currently reviewing bookings and contacting affected passengers. You may have been contacted by British Airways directly to update you on your flight status. Please be assured that Explore have also been notified and will proactively call affected passengers over the next few days as we get all the notifications through.

We have also been informed that BA have incorrectly advised some passengers that their flight is affected when it isn’t. If you want to check the current status of your booking you can check the BA website - https://www.britishairways.com/en-gb/home#/

Unfortunately, working through this will take a few days but we will reach everyone that is affected and give each of you the time needed to find a resolution.



Sri Lanka

Updated: 10 June 2019

Following the relaxation of FCO advice on travel to Sri Lanka, we are pleased to announce that all tours are now running as scheduled.
 

Jet Airways

Updated: 18 April 2019

Jet Airways has temporarily suspended operations, and all international flights have been cancelled. For customers due to travel with Jet Airways on flight-inclusive trips with Explore, we will be booking alternative flights for you. Our Customer Service Team will contact you directly to discuss alternative flights and will answer any concerns you may have about your forthcoming holiday. We are contacting all affected passengers according to their departure date, prioritising those travelling soonest. Thank you for your patience and understanding.

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