Choosing your next adventure is exciting – but it can come with plenty of questions. Whether you chat to us online or pick up the phone, you’ll speak to a real travel expert, ready to share honest, personal advice. 

They’ll draw on their own experiences, answer the questions a search box can’t and help you find the trip that feels right for you. 

On the ground, our tour leaders bring every part of the trip together. They take care of the plans, timings and logistics, so you can stop thinking about what comes next and enjoy what’s happening now. 

But their role goes far beyond keeping everything running smoothly. They know what to notice, when to linger, where to eat and how to help a group settle into the rhythm of a place. Their local knowledge, judgement and personality create the memorable moments no itinerary could ever fully predict. 

The human input doesn’t end when your trip does. 

Every single review and feedback survey is read by our product and operations teams. What you loved, what surprised you and what could have been better all help us refine our trips and create even better adventures for the people who follow. 

We embrace technology when it makes travel simpler. The My Explore app keeps your booking details, payments, itinerary, documents and travel extras together in one handy place. 

But when you need advice, reassurance or an answer that’s personal to you, there’ll always be a real person at the end of the phone or live chat.