- We saw amazing wildlife: birds, reptiles, and mammals. It was also great to spend Christmas Eve in Tortuga, watching the children's marching band with the local people (but note that this was off-itinerary and something our group decided to do). I've always had professional, knowledgeable, likable tour leaders in the past, whether with Explore or other companies. This was the first group trip I've taken where I've had an experience with a knowledgeable but entirely unprofessional and unlikable tour guide. It taught me that if your tour guide has issues, then it can negatively impact the whole tour.
Published on: 13 January 2016
Thank you very much for your feedback. While we’re delighted to read that you have returned with some positive memories of your time in Costa Rica, we were concerned to read your comments about your Explore Leader. We’d like to reassure you that our Explore Leaders receive comprehensive training either here in the UK, or locally, and are fully aware that we expect the highest levels of service and behaviour from them. Clearly this wasn’t your experience, and I am genuinely very sorry. When considering all of the points raised by various members of your group, we have taken the decision to remove this particular leader from all future Explore trips.