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  • Monday 8.30am - 5.30pm AEST
  • Tuesday 8.30am - 5.30pm AEST
  • Wednesday 8.30am - 5.30pm AEST
  • Thursday 8.30am - 5.30pm AEST
  • Friday 8.30am - 5.30pm AEST
  • Saturday Closed
  • Sunday Closed
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Book with confidence

Our flexible booking policies mean you can book with peace of mind, knowing you can trust us.
We know that booking a holiday can feel like a big decision, especially when there’s a lot going on in the world. That’s why we’re committed to making your experience as straightforward, supported and stress‑free as possible - from the moment you book to the day you return home. There's a reason why 98% of Explore travellers say they would book an adventure with us again!

When you travel with us, you’re never on your own. Our experienced teams are there to look after you at every stage - from our friendly and knowledgeable customer service team to our expert tour leaders and trusted local partners. And if your plans need to change, our flexible booking options give you the reassurance that you have choices.

Plan ahead with confidence, knowing we’ll take care of you every step of the way and give you a once-in-a-lifetime experience you'll treasure forever.

Flexible booking options

Explore Flex logo
Book with confidence knowing you have flexibility if plans change. Read on to learn more about your options after you book. 

Explore Flex details
Amend your trip up to 10 days before departure

Move to another holiday or take a credit voucher valid for 12 months (to redeem against a booking with 12 months, but you can travel anytime).

Free cancellations up to 70 days before departure

You can also choose a credit instead of cancelling outright, with only non‑refundable deposits and non‑recoverable costs deducted , so you always know where you stand.

100% refund if we're not able to operate your trip

You will be entitled to a full refund if we're not able to operate your trip (for example if FCDO advice changes).

Guaranteed departures

We guarantee nearly every single departure*, so you can relax in the knowledge that once you’ve chosen a trip and paid your deposit, you’re going!


 

Travelling as planned

BOOKING PEACE OF MIND

 

We’ve always had flexible booking conditions and hassle-free experiences. 
 


ON-TRIP SAFETY

 

We do everything we can to ensure responsible and hassle-free travel. Our Explore Leaders will brief you on arrival on any applicable local regulations, and will continually be updated on any new health and safety protocols.

More details

 

TRAVEL INSURANCE

 

If you are looking for a cover, get a quote with Cover-More. Australia’s leading provider of travel insurance, offering insurance designed to cover travel with Explore. 

More details

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Here when you need us

     

 

Have a question?

Whether you're looking for assistance pre-departure or want to know more about flexible booking, our dedicated Support Centre has the information you need.
 
Find out more