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Support Centre
Call us, we're open today 8.30am - 5.30pm AEST Open today 8.30am - 5.30pm AEST 1300 439 756 1300 439 756
Opening hours
  • Monday 8.30am - 5.30pm AEST
  • Tuesday 8.30am - 5.30pm AEST
  • Wednesday 8.30am - 5.30pm AEST
  • Thursday 8.30am - 5.30pm AEST
  • Friday 8.30am - 5.30pm AEST
  • Saturday Closed
  • Sunday Closed
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Sustainability is vital to our strategy as we strive to be leaders in sustainability within the travel industry, famous for customer service and outstanding once-in-a-lifetime trips. Our approach to sustainability is holistic, from climate protection, to diversity and inclusion and ethical supply chains. Long gone are the days when sustainability was a siloed topic within business: it is now integral to every single decision we make and how we operate. Along with our fellow Hotelplan UK brands, we're delighted to publish our first ever Climate and Biodiversity Papers for 2023.

Climate Paper

This Climate paper outlines our approach to tackling our impact on the climate crisis - our targets and how we’ll reach them. Inside our Climate paper you'll find our Climate Action Plan, explaining how we'll achieve our targets in four steps: measure, reduce, mitigate, and communicate, as well as our Top Level 2023 Targets.



Read our Climate Paper


Biodiversity Paper

Our Biodiversity paper outlines our strategy towards supporting the conservation of wildlife, protecting natural resources, and connecting customers to communities. In this paper you'll find our 2023 Top Level Targets, as well as our progress so far on partnerships with Ecologi and Rewilding Britain.



Read our Biodiversity Paper